If you own a business, you should always put your customer first. No doubt, you’ve heard the saying, ‘the customer is always right.’ If you’re the owner of a company, this mantle should influence every decision you make. Regardless of the type of business you own, it’s always important to remember that the success of your venture lies in the ability to give your customers what they want. If you’re keen to grow your company or you’re just starting out, here are some top tips to ensure your business is customer-focused.
Delivering on your promises
When a customer places an order, or they sign a contract, you take on the responsibility of providing them with a service or product. At this point, it’s your duty to give them exactly what they’ve ordered. If you’ve promised next-day delivery or you’ve offered a discount, you need to ensure that you can deliver. Sometimes, you’ll encounter hitches or glitches that make it virtually impossible to give a client what they want, but these should be isolated incidents, which you are able to respond to swiftly. Make use of preventative and remedial services, such as managed IT services for businesses to reduce the risk of disasters and minimize disruption for clients. Make sure you have a plan B in place to provide solutions for any eventuality. If a delivery vehicle breaks down, what are you going to do to make sure your client receives their order on time? If you’ve got a lot of staff off sick, how can you respond to ensure that you can open your restaurant or bar as usual? Think about what could happen, and find answers before problems occur. This way, you can act quickly if things don’t go to plan.
Finding out what customers want
You should never go into business without doing your homework and finding out what consumers actually want. Once you’ve got a client base, don’t underestimate the importance and value of ongoing research. Use surveys, polls and comments boxes to get an idea of how customers rate your service and ascertain what kinds of changes they would make.
If you ask somebody to take the time to fill in a survey after they’ve eaten or placed an order on your website, the least you can do is read the comments and take them on board. Customer feedback is one of the most valuable things you can have in business, so listen to what is said, and use it to make improvements. You may not like reading something negative, but it could help you to make your business better moving forward.
If you’re preparing to launch a new business, or you’re already up and running, but things are moving slowly, it pays to put your customers first at every opportunity. No matter the type of business you own, your customer should always be your priority. If you can’t give a client what they want, they’re going to look elsewhere. Research your target market, use the information you obtain, and make sure you have plans and procedures in place to ensure that you can deliver on your promises. If you ask for feedback, make sure you utilize it.